Phones and cell phones are truly amazing. As we have said they have revolutionized the world. They can turn a one man show into a multi million dollar company. They allow humans to communication with each other on a daily basis. Heck, our entire business is based around phones.
With all of this said, we want to convey the importance of being responsible with your phones, mainly cell phones. The reason behind this stems from the fact that we just read an excerpt about the best dentist in langley who has had to preform many oral surgeries this year. The causation of these injuries were due to people using their cell phones while driving which then resulted in an automobile accident. The doctor said he has seen more injuries from car phone related accidents than anything else this year.
We do not want to scare you, but after our organization read this story we felt the need to let our audience know that texting/talking and driving is very dangerous. We ask you to make a vow to yourself, your family, friends and other people on the road that you will not use your cell phone without a hands free device while you are behind the wheel of a car. We say this because we care about your health and your life.
If you think this is too difficult to commit to then go invest in a hands free device. We promise it will be worth it. In order to participate in the pledge please contact us. We want to make the road safer for everyone and preserve lives. A text or a call can wait!
So we said we were going to give some free information on how to sell and close more effectively over the phone. The phone is an absolute weapon and can make any company, person or organization extremely large sums of money. In this post we will be giving you a snippet of the actual full phone training and selling services we provide for many of our clients. If you would like testimonials or to talk to businesses that have actually gone through our phone selling/closing programs please feel free to contact us and we will put you in touch with some people who have agreed to give out unbiased information. One of them being an orthodontist from British Columbia who has spoken with many people about how this training has helped his staff exponentially grow their practice.
Anyways, back to the free stuff. Here are 5 great tips to help you get better at closing sales on the phone (credit to Grant Cardone):
- Know when to close. Whether you are in person or on the phone, it is important to know when to stop selling and start closing. Many people ask for the close way to early before they have built trust or given enough information. On the other side of things, more people than you would think never even ask for the close and just hope the sale falls right into their lap. Present the proper amount of information, build trust and then ask for the close with confidence.
- Be clear with your customer. Don’t hide anything especially not price. Show them that you are willing to do whatever it takes to look out for their best interest. Be upfront and honest.
- Be realistically confident. Sometimes sales just aren’t meant to be closed. But when a customer is on the fence and making complaints, objections or excuses confidence in yourself, in your product and in your company goes a long way.
- Don’t treat complaints as objections. Everyone is going to complain about price at some point. Don’t treat your potential clients comments as objections unless they really are. Ask good questions, don’t rant and ramble on and just say “let’s do this”
- Smile and be excited. Even if you are talking on the phone, smiling can make it big difference. It changes the tone of your voice and your demeanor. Always smile in a sale regardless of whether it is in person or not.
Hopefully some of these tips were beneficial for you! Again, if you are looking for a testimonial that is unbiased about our phone closing training go to smilesbyroman.com and ask for the orthodontist. Thanks so much!
Since our blog is mainly about phones and how they relate to business and life, we felt that it would be most appropriate if we gave a little bit of background info on the the telephone. In 1870 Alexander Graham Bell and Elisha Gray both independently designed devices that could transmit speech electronically. Bell patented his invention first before Gray was able to and there was a huge legal dispute over it which bell ended up winning.
The telephone came and evolved from Bell’s invention the telegraph. They are both wire-based electrical systems. In 1875 as Bell was working on his “harmonic telegraph” discovered that he could clearly hear the sound of voice over wire. One year later the birth of the telephone began as well as the death of the telegraph that had been used for over 30 years.
For more detailed information on the timeline of the telephone click here. It is truly amazing how the phone was invented and how it evolved. Think about where civilization would be without the telephone. How different business would be and how much tougher daily life would be.
The telephone is truly one of the greatest inventions known to mankind. It has revolutionized the way human beings live life.